||Updated May 15, 2017|
IMPORTANT PRODUCTS SAFETY RECALL NOTICE PLEASE READ IMMEDIATELY
The Amprobe team is voluntarily recalling the AT-4000 Wire Tracer Series.
Why is this recall happening?
The T-4000 and T-4000-A Transmitters included in the AT-4000 Series Advanced Wire Tracer kits exhibit a condition that may lead to electric shock.
When a transmitter is connected to hazardous voltage (T-4000 up to 600V and T-4000-A up to 300V), that voltage may appear on the exposed pin of the battery backup terminal or the backup battery if connected. Both the center pin and the battery terminal are accessible to being touched.
THIS CONDITION EXPOSES USERS TO A CONDITION THAT MAY LEAD TO ELECTRIC SHOCK.
How did this happen?
Designed more than 15 years ago, the AT-4000 technology was to be discontinued and replaced with newer technology by 2018. However, in a recent internal review we discovered this risk, so we are now undertaking this voluntary recall immediately because we place tremendous importance on our customer’s safety and the reputation of our products.
We are confident our current safety testing standards will ensure every product meets and exceeds the safety our customers expect.
How do I know my Wire Tracer is an AT-4000?
- If your Transmitter & Receiver have the form factor shown below and have the number “4000” on the faceplate (for example, “R-4000”, “T-4000”, “T-4000-A”, etc.), you own an AT-4000 Wire Tracer Kit that is under recall.
Faceplate may not match exactly.
- If you do own the AT-4000 Series Wire Tracer, STOP USING IMMEDIATELY. Amprobe will replace it with a new and complete kit of your choice at no cost to you once your AT-4000 kit has been shipped back. Refer to the below chart to help decide which new Tracer you’d prefer. Write down any information you might need before navigating off of this page.
- o For each AT-4000 Series kit you own, you may select an equal number of replacement kits. (For example, if you own three (3) AT-4000 Series Kits, you may select two (2) AT-7030 kits and one (1) AT-2004 kit if preferred.)
How do I return my AT-4000 for my new Wire Tracer Kit?
- If you live in Latin America, you need to call your local distributor to arrange for the return and replacement of your recalled AT-4000 Wire Tracer Kit. Click here for a complete list of distributors.
- If you live in the U.S.:
- Once you have decided on your replacement unit(s), click the button at the bottom of this page.
- You will be taken to an online form that needs to be completed. The form will request your shipping information and replacement kit preference.
- Once you submit your information, we will send one box with a prepaid shipping label for every AT-4000 Kit you own within 1 week.
- Returned kit MUST include everything in your case for replacement to be shipped. You may keep the hard case.
- Once we receive the items from your AT-4000 kit(s), your replacement kit(s) will arrive within 2 weeks.
Review the below information carefully to help you select a replacement model before navigating to the form on the next page.
AT-2005-A Industrial Multipurpose Tracer:
The AT-2005-A Advanced Tracing System combines both Current and Open Tracing into one versatile tool that brings reliability to tracing energized wires, locating circuit breakers and wires shorted to the ground. Use this tracer to find un-energized wires, locate open breakers and open wires.
Click here for more details.
AT-7030 Advanced Wire Tracer Kit
- Traces wires in walls, ceilings, floors and corners
- Locates breakers and fuses
- Pinpoints opens and shorts
- High resolution 3.5" TFT LCD Color Display
- Three Power modes
- "High" power mode for normal circuits
- "Low" power mode for precision tracing in difficult areas
- "Clamp" power mode provides a boosted signal using signal clamp
- Two automatically selected frequency modes for optimal tracing on energized and de-energized circuits
- Signal booster rechargeable battery pack (BR-7000-T) increases transmitter signal strength
- Clamp-on attachment (SC-7000) for inducing signal into wires without access to bare conductors
- Embedded help screens make set-up easy and error free
Click here for more details.
CLICK ON THE BELOW TO ENLARGE
If you have any concerns or questions, please call 888-753-5853 or email firstname.lastname@example.org
Click here when you have selected your replacement and are ready to fill in your information.