April, 2012

Dear Amprobe Customer:

Amprobe is voluntarily recalling: AM-540 and AM-550 Digital Multimeters, all of which were sold between January and March 2012.

STOP USING THESE PRODUCTS IMMEDIATELY!!!

These meters may not meet the requirements of their CAT IV 600V /
CAT III 1000V ratings. This can pose a risk of the meter failing if overvoltage occurs which can lead to a risk of shock, explosion, electrocution, or thermal burns. 

Description of the Problem

A production issue has led to a potential safety issue where the meter may not withstand the energy of transient overvoltage, which could cause the meter to explode or experience arcing that could put the user at serious risk of harm.

This recall does not affect Amprobe AM-510, AM-520 and AM-530 digital multimeters.

Requested Actions:
Amprobe customers affected by this recall will get money refund plus will receive a free of charge AM-270 Digital Multimeter.

1. Stop using your AM-540 or AM-550 Digital multimeter and return it to Amprobe, at no cost to you, as instructed below.
   
2. Contact Amprobe and request a postage-paid return mailer for returning your product. For instructions, go to:
   www.amprobe.com/recall
   -OR-
   by calling 888-300-1088
   
3. When you return your multimeter, you will receive a refund of their purchase price. We will also include a free AM-270 Digital Multimeter ($100 value) when we send you the return mailer.
   
   Upon receiving your recalled product, we will mail you a Refund Visa Debit Card for:
   $125.00 if you are returning the AM-540
   $150.00 if you are returning the AM-540
   

We are undertaking these steps because we place tremendous importance on providing the high quality products you expect from Amprobe. Thank you for your patience and assistance.